سياسة الاسترجاع والاستبدال

Return and Exchange Policy: We care about our valued customers' satisfaction and always strive to provide the best service with high quality. Below is an explanation of the approved return and exchange policy to protect the rights of the customer and all parties involved, which is as follows: 1- What is the condition the product must be in to accept a return? The perfume must be sealed, unused, and in its original condition. 2- Who bears the shipping costs in case of return? The customer bears all shipping costs when requesting a return. 3- Can a part of the package or offer be returned? No, a part of the package or offer cannot be returned; the entire set must be returned. 4- What is the procedure in case of a manufacturing defect? If there is a manufacturing defect in the product, such as (breakage or leakage), the product will be replaced or returned within the specified period. 5- What is the duration for the refund or product replacement process? Usually, the return and replacement process is completed within a period not exceeding (21) days maximum from the date of receipt.